Do I have to pay anything?

No. If you were not at fault, your replacement vehicle is provided completely free. The at-fault driver's insurer covers all costs - you will not be charged a deposit or excess.

Will claiming affect my own insurance?

No. Your no-claim bonus is fully protected because you are not lodging a claim on your own policy. The claim is made against the at-fault driver's insurer.

What type of car will I receive?

We provide a like-for-like replacement - meaning a car of the same class and type as your own vehicle - so your daily routine is disrupted as little as possible.

How quickly can I get a replacement vehicle?

Our team will contact you after your application is submitted and work to arrange your replacement vehicle as quickly as possible, often within 24 hours.

VIC · Not-at-fault vehicle support

Melbourne Accident Replacement Vehicle

Melbourne drivers - a free replacement car when you need it most.

Melbourne's complex road network - including tram corridors, hook turns, and the congested ring roads - creates unique driving challenges. When another driver causes an accident, you shouldn't be left without a car. Victoria's not-at-fault entitlement means a replacement vehicle is provided at no cost to you. We connect Melbourne drivers with our service quickly so your daily routine is disrupted as little as possible.

Start my free application →

Zero cost to you

NCD protected

Fast service

Check Eligibility

Understand if you're eligible for a replacement car after an accident that wasn't your fault. Simply answer the questions below:

Was the accident your mistake?

Do you have the other driver's contact details?

Is the other driver insured?

Popular Melbourne service areas

Local pages for suburbs and nearby not-at-fault replacement vehicle support.

Southbank →Dandenong →Box Hill →Sunshine →Frankston →

Also servicing other Australian cities

Explore nearby accident replacement vehicle support pages.

QLD

Why use our service?

Zero cost

The at-fault driver's insurer pays for everything. You won't be asked for a credit card or deposit.

No insurance claim

You're not claiming on your own policy, so your no-claim bonus and premiums are completely unaffected.

Like-for-like car

We match your replacement vehicle to your own car's class so your daily life continues normally.

Common questions

Do I have to pay anything?: No. If you were not at fault, your replacement vehicle is provided completely free. The at-fault driver's insurer covers all costs - you will not be charged a deposit or excess.
Will claiming affect my own insurance?: No. Your no-claim bonus is fully protected because you are not lodging a claim on your own policy. The claim is made against the at-fault driver's insurer.
What type of car will I receive?: We provide a like-for-like replacement - meaning a car of the same class and type as your own vehicle - so your daily routine is disrupted as little as possible.
How quickly can I get a replacement vehicle?: Our team will contact you after your application is submitted and work to arrange your replacement vehicle as quickly as possible, often within 24 hours.

Learn more about not-at-fault claims

Helpful guides to improve your outcome and reduce claim delays.

View all guides →

Not At Fault Accident: What To Do Immediately In Australia →Free Replacement Car Eligibility Guide For Not At Fault Drivers →Does A Not At Fault Claim Affect Insurance Or No-Claim Bonus? →

Ready to claim your free Melbourne replacement car?

It takes less than 2 minutes. No insurance claim required. Zero cost.

Start my free application →

Melbourne Accident Replacement Vehicle

Check Eligibility

Popular Melbourne service areas

Also servicing other Australian cities

Brisbane

Sydney

Melbourne

Perth

Adelaide

Gold Coast