Not At Fault Accident: What To Do Immediately In Australia

Prioritise safety and legal obligations

Move to a safe location when possible, check for injuries, and follow local reporting requirements. If there is danger, injuries, or major traffic disruption, contact emergency services immediately.

Capture evidence before vehicles move

Accurate evidence helps reduce claim disputes and speeds up support.

• Take clear photos of vehicle positions, damage, number plates, and road signs.
• Record date, time, weather, and road conditions.
• Collect witness names and contact details when available.
• Note the at-fault driver's insurer and claim reference if they have one.

Start your replacement vehicle referral early

If you were not at fault, starting the referral promptly can reduce downtime. Share your key details and availability so coordination can begin while your repair pathway is confirmed.